Typical customer engagement is no longer enough to win consumers. To avoid churn, brands will need to adopt tactics that will bring them closer to their customers.
Delivered at scale, customer intimacy goes beyond the concept of typical customer engagement and can help you differentiate your brand, promote loyalty, and improve acquisition, retention, and referrals.
This eBook illustrates 5 top engagement trends that will allow you to get up close and personal with your customers.
In this eBook you’ll learn:
- Employing key omnichannel tactics for a competitive edge
- Overcoming third-party cookie demise
- Leveraging conversational AI for always-on agility and scalability
- Enabling hyper-personalization with Customer Data Platforms