Global Clients Relations Manager

We are looking for the person who will represent our passion and engage with our clients in this way, providing the highest quality of customer service.
The role is ideal for those who have a passion for engaging and listening to clients to understand their needs. As Global Clients Relations Manager you’ll foster relationships with clients to fully understand their life priorities, identify and recommend solutions to help clients achieve their goals.

Responsibilities:

  • Ensuring establishment of direct connectivity with all major Global Enterprises (Fortune Global 500) together with the Front Office team;
  • Managing the team, setting their objectives and measuring their Key Performance Indicators;
  • Planning and executing legal, technical, and commercial aspects; monitoring traffic collection and margin growth; ensuring implementation of necessary changes;
  • Controlling timely implementation of the routing and pricing changes in order to assure financial performance improvement;
  • Conduct monthly conference call / regular feedback sessions with Front End Teams (Regional Directors) to have full visibility of the issues faced by MNOs regarding Enterprise;
  • Follow Up with Enterprise partners to ensure that all payments are received in time.

Requirements:

  • 3+ years of similar experience / experience in Telecom sphere will be an advantage;
  • Master’s degree (economics, business management or telecommunications will be an advantage);
  • 1+ years in a position of Team Leader or Unit Manager;
  • PC advanced user;
  • Experience in SMS business will be a strong plus;
  • English: Fluent oral and written;
  • Knowledge of the Telecommunications market will be an advantage;
  • Sales tools knowledge;
  • Excellent analytical and managerial skills;
  • Good skills in planning, organizing, and coordinating operations activities;
  • Excellent communication skills – oral and written;
  • Market and customers focus.

GMS Offers:

  • Multicultural & dynamic environment;
  • Global projects & challenging tasks;
  • One-of-a-kind company culture — a mixture of open mindset and great sense of humor;
  • Competitive salary and bonus system based on appraisal results;
  • Training programs, medical insurance, English classes and other perks and benefits.

Choosing GMS, you choose progress.

Apply Now

Grow together with our team










Meet our people

Working for GMS is like climbing a mountain that you haven’t scaled before. You are looking forward to new challenges and difficulties that need to be overcome. And you learn something new and discover hidden forces within you with every step. And now, a new peak has been reached, another goal is in the piggy bank of achievements. And it seems that there is nowhere higher, but there are hundreds of new peaks on the horizon … 😊 The people are just as important: those who have traveled all the way with you and are ready to go further. My warmest thanks and appreciation to the team!

Maryna Ishchanova

Internal Communications Specialist

Working for GMS is a constant dynamic. There is no place for the word “boring”. There is always a productive atmosphere in the air. It is all about working on different tasks and projects, the opportunity to brainstorm with like-minded people, as well as working in a multicultural environment with the taste of small and big victories. But the main thing is the team. Every day you come to work and meet interesting, versatile people – professionals in their field. Those with whom it’s not only fun to work in a team, learn something new, achieve results, but also relax and have a great time outside of work

Yevhenii Riabov

A2P (MEA) Unit Manager

Working for GMS is a big responsibility. I’m the first person to meet potential colleagues and induct them into the company.  Everything that I say, the way how I say it, intonation and even mood are important. This is really a big challenge. My work at GMS can be compared to walking on a volcano. Today it can be quiet and stable, and the very next day seismic activity is approaching.

Tetiana Vachi

Head of Recruitment Division

GMS is teamwork. It’s a great pleasure to set unattainable goals and achieve them, thanks to your own efforts and colleagues’ support. GMS is primarily a challenge to yourself: are you ready to work at that rhythm? Can you make decisions on your own quickly to achieve the result? People are our most valuable resource. When we launch complex projects, our motivation becomes even stronger and tasks become more ambitious. Then it’s time for the next kick-off strategy!

Vadym Podkolzin

Key Account Manager

Work at GMS is the desire and need for continuous development, the search for new solutions, and the acquisition of new knowledge. The dynamics of growth and development of the company stimulates you to grow and improve. When people around you give their best and do the impossible, you simply cannot stand by, but have to take up a shovel and look for diamonds. It doesn’t matter that diamonds are not mined with a shovel and obviously not in the ground, but you do it anyway. Nothing is impossible if you are a thrilling GMSguy!

Dmytro Lytvynov

Regional Director

Working for GMS is all about working with unique, creative people. At work, as well as in life, there are challenges and difficulties. And it is the team that instills you with confidence in your abilities, supports you at all stages, motivates you to move on. Together we are developing and reaching new heights at work, in sports, and in life. This is the key to our success. #GMSFamily – this is US!

Sergii Kharkov

Senior Project Manager

GMS is a source of self-development and excellent prospects. It is here, where thanks to the focus, the quality of tasks, and perseverance – you can prove yourself and also be marked by colleagues and team leaders. Namely in GMS – you can feel the very team-bulding and networking.

Dmytro Shpatakovskyi

Engineer

Work at GMS is all about constantly solving complex tasks together with a team of professionals. A large and friendly team, that easily deals with all ambitious tasks and challenges: “Impossible is possible!” Together we achieve our goals, develop professionally and personally, and accept any difficulty as a challenge.

Denys Kapliuk

Senior Lawyer

For me, working at GMS is the challenge: “To be better today than yesterday”. Every year our company reaches new heights, our tasks become more and more complicated and interesting. We are not afraid of taking risks and we are able to transform quickly to be always the leader of our business. I am very motivated by this crazy drive, a friendly and professional team, the opportunity to develop and realize myself.

Andrii Nastenko

Head of Business Analysis Division