International Customer Relations Manager

Remote position

We are looking for an International Customer Relations Manager who is passionate about delivering remarkable customer service to join our Enterprise Relations Team to ensure clients are really satisfied with our products and services.


Who we are:
Global Message Services (GMS) is a global messaging company with over 16 years of expertise in the industry and extensive knowledge of messaging, traffic monetization, and customized software solutions. GMS is a one-stop shop for worldwide communications through high-quality turnkey solutions tailored to each client’s needs.


What you’ll do:

  • Provide quality support for existing customers in different countries.
  • Provide prompt assistance on received complaints.
  • Analyze cooperation with customers to provide the sales team with ideas and calculations to develop relations.
  • Maintain administrative support of contracts, and prepare additional agreements.
  • Invoices payment control.
  • Collaborate with the IT team in technical issues solutions.


What we expect:

  • 2+ years of experience in B2B customer care or account management.
  • Fluent English and Ukrainian/Russian.
  • Excellent communication skills (both verbal and written).
  • Customer orientation.


What we offer:

  • Multicultural & dynamic environment in fast-growing worldwide business.
  • One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values – Commitment, Integrity, and Progress – are vivid in day-to-day company activities.
  • Customer-oriented culture with high respect for both internal and external customers.
  • Competitive salary and bonus system.


Please submit the form below or send your CV and cover letter to


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