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Vacancy

Technical Support Unit Manager

29-01-2019

Due to the global development of our company, we are looking for Technical Support (VoIP, Network and Server equipment) Unit Manager for our office in Kyiv, Ukraine:

Main Responsibilities:
  • Organizing, monitoring and ensuring the efficient operation of Technical Support (VoIP, Network and Server Equipment) Unit;
  • Monitoring the operation of the entire telecommunication and server equipment of the Company, ensuring its uninterrupted and high-quality operation, installing and integrating new telecommunication and server equipment;
  • Providing installation, operation, maintenance and carrying out of preventive checks of the Enterprise telecommunication and server equipment;
  • Providing technical support of servers and telecommunication equipment in all Enterprise network areas;
  • Cooperation with technical staff of MNOs the Enterprise has contractual relations with on technical problems resolution;
  • Providing and monitoring the maintenance of technical and technological documentation on the servers and telecommunication equipment operation;
  • Developing and monitoring execution of capital and operating expenses budgets;
  • Preparing a monthly expense report for management on the use of funds and equipment;
  • Analyzing the effectiveness of the process’s implementation of Technical Support Unit, developing and improving them.
Requirements:
  • University degree in information technologies or telecommunications;
  • 3+ years as a Manager of IT technical support unit or similar within companies of 100+ employees;
  • Experience in telecommunications sector will be a strong plus;
  • Practical experience on the following technologies: VMware (ESXi/Vcentre); Azure/Office 365; Active Directory; Linux (advanced); VoIP (Asterisk basic); Cloud technology; Firewalls/Network security technology; Cisco network devices (ACS, ASA); IDS/IPS; WAF;
  • Strong knowledge of virtualization systems, backups, cloud solutions;
  • Knowledge and understanding of Telecommunication technologies, Internet technologies, routing, IP-telephony, VPN etc;
  • Knowledge of server equipment;
  • Upper-Intermediate level of English;
  • Self-organization, business acumen as well as commitment, integrity, customer orientation and process management.

GMS Offers:

  • International dynamic environment;
  • Global Projects & challenging tasks;
  • Attractive remuneration package.

Choosing GMS, you choose progress.

Apply now

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