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Insurance services

Goal

Set up bulk messaging, configure multi-channel marketing, and provide support for the call center.

Solution

Efficient, convenient multi-channel messaging has been ensured, including Viber messaging and bulk messaging. Short numbers and interactive solutions allow easy and convenient communication for customers with call centers.

Customer satisfaction rate has been increased using short number while the overall cost for customer’s notification decreased; SMS-verification allowed to effectively identify customers without having them take any extra steps; Viber allowed to improve marketing strategy by analyzing the insights from the conversion rates.

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