AXA
AXA increased customer satisfaction using our short number service, while reducing the overall cost of customer notifications.
AXA is a French multinational insurance firm headquartered in the 8th arrondissement of Paris that engages in global insurance, investment management, and other financial services.
Goal
Set up bulk messaging, configure multi-channel marketing, and provide support for the call center.
Solution
Efficient, convenient multi-channel messaging has been ensured, including Viber messaging and bulk messaging. Short numbers and interactive solutions now enable easy and convenient communication between customers and call centers.
Impact
Customer satisfaction has been increased using our short number service, while the overall cost for customer’s notification decreased.
SMS-verification allowed AXA to effectively identify customers without having them take any extra steps.
Viber allowed to improve marketing strategy by analyzing the insights from the conversion rates.