GMS AI Chatbots for Retail and eCommerce
Guide, care, and delight your customers with our always-on,
smart, scalable AI-powered chatbot solution, tailored
for Retail and eCommerce
CUSTOMER FOCUS
Boost your Retail and eCommerce business while turning your customers into long term fans! Make yourself accessible 24/7, on the most popular channels.
GMS AI Chatbots solution offers endless possibilities: integrate with multiple channels and tools, monitor conversations, and seamlessly transfer to live agents when needed!
TEAM FOCUS
Engaged employees go the extra mile! Outpreform your competitors by boosting your team’s productivity, removing repetitive tasks, and keeping your workforce informed.
The art of conversation made easy
Natural Language Understanding (NLU) enables chatbots to understand human language. It helps them interpret and respond to what people say or write, making it easier for humans to interact with chatbot technology in a natural and intuitive way.
With over 100 languages, our conversational AI solution enables brands to communicate seamlessly and provide excellent customer experiences across the globe.
Proactive messaging uses machine learning algorithms to analyse behaviors and engagement patterns. It allows our AI Chatbots to automatically send personalised messages at strategic times to encourage interaction. This feature increases engagement and provides proactive support to your customers without requiring them to initiate the conversation first.
Our solution can seamlessly integrate with multiple channels and systems. You may want to activate the most popular messaging channels to boost customer experience, or integrate with your key software like CRM to increase the efficiency of your team.
Our AI-powered chatbot has a short-term memory feature that allows it to retain information for a brief period to facilitate the conversation in real-time. Its long-term memory feature on the other hand enables it to recall information from previous interactions to provide a more seamless user experience in future conversations.
Our AI Chatbots Platform comes with advanced analytics that allows you to track user interactions and analyse chatbot performance, providing insights into user behavior, preferences, and pain points. You can use these insights to optimise the user experience, and drive better business outcomes.
We’ll match your exact capabilities and needs! We offer a ready-to-use solution as well as full deployment and management service within our CX Consultancy and Support plan.
Need more details? Book a short call with our experts.
Your questions answered
Conversational AI is a technology that enables machines to understand and interpret human language in natural, conversational way. It allows them to interact with humans through text, speech and other methods of communication, thanks to machine learning and Natural Language Understanding (NLU) capabilities.
You may build your AI-powered chatbot on your own, through our user-friendly Chatbot Building Platform, using our templates and resources. You may also decide to use our CX Consultancy and Support plans – our experts will provide full service on your request.
Not sure what your need? Book a free consultation
Chat automation is the process of automating conversations between customers and businesses. This technology can help enterprises save time and resources by automating routine interactions, while also providing customers with quick and efficient support and assistance.
Chat automation can be script-based, with limited capabilities and results, or powered by AI.
Yes, our solution is an AI-powered, goal-oriented chatbot.
A goal-oriented chatbot helps customers accomplish tasks or achieve specific objectives by guiding them through a series of steps or actions. It uses Natural Language Understanding and Machine Learning algorithms to understand user input and provide relevant responses and suggestions to facilitate goal achievement.
There is a substantial difference between regular chatbots and AI-powered ones.
The difference lies in the technology used to power them. Regular chatbots follow pre-programmed rules and can only respond to specific keywords or phrases. On the other hand, AI-powered chatbots utilise AI technologies, such as natural language understanding and machine learning, to understand the intent behind user queries and provide more intelligent responses.
AI-powered chatbots can learn from past interactions and improve their performance over time, while regular chatbots are limited to the rules programmed into them.
Conversational AI for Retail and eCommerce
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