Auto-Call

Turnkey automated voice services

Automate engagement, deliver crucial information and updates, and improve customer service with GMS’ Auto-Call service

Why Auto-Call

Auto-Call is a voice broadcasting service that facilitates communication with both mobile and landline subscribers via a landline phone number. GMS offers flexible deployment choices to suit your specific use case.

Auto-Call benefits
  • Distributing information without the requirement for human agents
  • Real-time customer feedback
  • Cost-efficient compared to human agents
  • Automation reduces the influence of human error

Auto-call features
  • Collect feedback from customers via a button
  • Connect the customer with a call center operator
  • Generate reports: number of calls, periodicity, and durations
  • Make simultaneous calls to a pool of numbers
  • Authorize a client using their telephone number
  • Play pre-recorded voice messages to deliver information

Use scenarios
  • Conducting surveys
  • Delivering event reminders
  • Informing customers about the status of an order
  • Delivering customized voice messages including details such as: customer name, order amount and delivery date

Trusted and reliable voice services

Auto-call ensures that your call center agents have all the time they require to address complex customer requests, without being distracted by routine tasks, which are handled by our automated voice broadcasting service.

Enhance your voice communications today.

Get started

Auto-Call can deliver “simple” and “complex” messages, based on the scenario you choose

Simple scenario
  • Auto-call dials subscriber’s mobile / landline phone number
  • Subscriber answers the call
  • The system plays a pre-recorded voice message
  • The call is automatically hung up after the message playback is over

Complex scenario
  • A subscriber enters their information data on the enterprise’s website
  • User data is uploaded from the enterprise’s CRM
  • The system calls the subscriber using GMS’ phone number
  • The subscriber answers the call
  • The system plays a pre-recorded voice message
  • The customer can confirm an order/request or contact the call center agent

Why GMS

Coverage  

Our network encompasses 900+ mobile operators, with over 240 directly connected to GMS, which grants instant message delivery to any place on Earth

Multichannel

GMS’ multichannel messaging platform grants you access to multiple communication channels, which can be used depending on your business needs

International recognition

GMS was the first SMS services provider in Ukraine and has grown to become a recognized international messaging provider


Global presence  

GMS has six offices located all over the globe, and an HQ in Baar, Switzerland, meaning wherever you are, GMS is there for you

Security

GMS sets and follows high standards of security, recognized by ISO certifications

Success cases

More than 400 brands enhance their audience interaction with multichannel communications, voice and customer engagement tools from GMS

Let’s grow your business together

Contact us to find out how you can benefit from our expertize