Why Auto-Call
Auto-Call is a voice broadcasting service that facilitates communication with both mobile and landline subscribers via a landline phone number. GMS offers flexible deployment choices to suit your specific use case.
Auto-Call benefits
- Distributing information without the requirement for human agents
- Real-time customer feedback
- Cost-efficient compared to human agents
- Automation reduces the influence of human error
Auto-call features
- Collect feedback from customers via a button
- Connect the customer with a call center operator
- Generate reports: number of calls, periodicity, and durations
- Make simultaneous calls to a pool of numbers
- Authorize a client using their telephone number
- Play pre-recorded voice messages to deliver information
Use scenarios
- Conducting surveys
- Delivering event reminders
- Informing customers about the status of an order
- Delivering customized voice messages including details such as: customer name, order amount and delivery date
Trusted and reliable voice services
Auto-call ensures that your call center agents have all the time they require to address complex customer requests, without being distracted by routine tasks, which are handled by our automated voice broadcasting service.
Enhance your voice communications today.
Get startedAuto-Call can deliver “simple” and “complex” messages, based on the scenario you choose
Simple scenario
- Auto-call dials subscriber’s mobile / landline phone number
- Subscriber answers the call
- The system plays a pre-recorded voice message
- The call is automatically hung up after the message playback is over
Complex scenario
- A subscriber enters their information data on the enterprise’s website
- User data is uploaded from the enterprise’s CRM
- The system calls the subscriber using GMS’ phone number
- The subscriber answers the call
- The system plays a pre-recorded voice message
- The customer can confirm an order/request or contact the call center agent
