Gartner predicts that Conversational AI will reduce contact centre agent labour costs alone by $80 billion in 2026. With 90% of customers having rated an “immediate” response critically important, modern organisations need to prioritise AI conversations as part of their customer engagement strategy.
This free Flipbook discusses the benefits of AI-powered chatbots to help you win the experience economy.
In this FlipBook you’ll learn:
- Quick AI stats
- Cross-industry benefits of AI chatbots
- Tips for decreasing communication costs and increasing revenue