Tag: AI Chatbots

Recent surveys reveal that 75% of consumers expect personalisation when making purchases, while 78% have used multiple channels to start and complete a transaction. To meet these...

As the fastest-growing brand communication channel, AI chatbots have set a new bar for the quality of customer interactions. Most widely used for customer service, chatbots are...

In this article, we look at AI Chatbots adoption goals, barriers to implementation and a step-by-step strategy to get the most from this technology.