As the fastest-growing brand communication channel, AI chatbots have set a new bar for the quality of customer interactions. Most widely used for customer service, chatbots are poised to become the primary channel in this department by 2027. As such, they are expected to help reduce contact centre labour costs by $80 billion by 2026.
With the advance of AI technologies, the use cases for chatbots have expanded well beyond customer care.
Learn how you can successfully implement them in your Customer Care, HR and Recruitment or Marketing and Sales departments.
4 things you will learn in this eBook:
- Why AI Chatbots are the fastest-growing brand communications channel
- What questions to ask before creating a chatbot strategy
- What to look for in an AI Chatbots platform
- How to implement a chatbot solution step by step