Duty Engineer


GMS Pakistan is looking for a Duty Engineer for our front-line network operations technical team who is excited to take the next step in professional growth and help maintain a global network at scale. This is a perfect starting point for someone who is comfortable working directly with customers and desires to work on the crucial platforms and services that contribute to building trusted and transparent messaging worldwide.


Who we are:
Global Message Services (GMS) is a global messaging company with over 16 years of expertise in the industry and extensive knowledge of messaging, traffic monetisation, and customised software solutions. GMS is a one-stop shop for worldwide communications through high-quality turnkey solutions tailored to each client’s needs.


What you’ll do:

  • Monitor equipment, service platforms, network equipment, and links, traffic QoS, interconnection, messages delivery issues investigation.
  • Provide the 1st level of support, localization, and elimination of problems.
  • Handle escalations/trouble tickets from end users i.e. internal departments and customers.
  • Provide information and technical support to customers on services.
  • Prepare reporting documentation.


What we expect:

  • University degree in a technical field.
  • 1+ years of experience in Telco.
  • Intermediate level of English.
  • Basic skills with UNIX systems (file operations, information retrieval).
  • SMPP, SS7 protocol, and SMS network knowledge.
  • IP network knowledge.
  • Ability to organize and prioritize multiple deliverables.
  • Strong troubleshooting skills.


What we offer:

  • Multicultural & dynamic environment in fast-growing worldwide business.
  • One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values – Commitment, Integrity, and Progress – are vivid in day-to-day company activities.
  • Customer-oriented culture with high respect for both internal and external customers.
  • Competitive salary and bonus system.


Please submit the form below or send your updated CV to e.khan@gms-worldwide.com (mention the name of the job post in the email subject).


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