IT Business Analyst

Remote position

The role of the IT Business Analyst is to be a liaison between end users and IT to ensure the final outcome of the project meets the business needs and requirements. The individual in this position assists in defining business requirements, software specifications, and workflow processes.


Who we are:

Global Message Services (GMS) is a global messaging company with over 16 years of expertise in the industry and extensive knowledge of messaging, traffic monetization, and customized software solutions. GMS is a one-stop shop for worldwide communications through high-quality turnkey solutions tailored to each client’s needs.


What you’ll do:

  • Gather requirements from internal IT & Digital users.
  • Play the role of the “Requirement Gatekeeper” which assumes checking if new requests don’t break anything in the existing IT & Digital landscape and are compliant with the overall architecture and strategy.
  • Collaborate with the development or integration teams to validate the technical feasibility of new features.
  • Create document requirement specifications including the development of user stories.
  • Visualize requirements by creating data flow diagrams and wireframes.
  • Aid in the development and testing of a product, particularly, the preparation of UAT testing scenarios.
  • Facilitate discussions in cross-functional teams.


What we expect:

  • 2+ years of experience as a Business Analyst.
  • Experience with BPMN 2.0 notation.
  • Upper-intermediate English and strong communication skills.
  • Strong analytical skills, and system thinking.
  • Experience in gathering and elaborating on requirements.
  • Experience in writing technical documentation, specifications, etc.
  • Understanding of web and mobile application development processes.
  • Adherence to Agile and Lean approaches, and familiarity with SDLC.


Will be a plus:

  • Understanding or having a certification on BABOK.
  • Experience in the Telco industry.
  • Understanding of COBIT or ITIL.
  • Experience in data analysis (spreadsheet application/SQL/general purpose programming languages).


What we offer:

  • Multicultural & dynamic environment in fast-growing worldwide business.
  • One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values – Commitment, Integrity, and Progress – are vivid in day-to-day company activities.
  • Customer-oriented culture with high respect for both internal and external customers.
  • Competitive salary and bonus system.


Please submit the form below or send your updated CV and cover letter to


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