AI Chatbots for HR
Learn how AI Chatbots by GMS helped a multi-national wholesaler based in Germany to improve hiring efficiency and employee onboarding.
A multi-national company headquartered in Germany and present in 20+ countries all over the world.
Challenge
Dedicated to ensuring advanced experience for both new and existing employees, as well as improving brand image for potential candidates, the client was looking to improve HR efficiency. The company started searching for a solution that would help them automate HR conversations to help resolve candidate and employee requests faster.
Solution
GMS’s Natural Language Understanding (NLU) Chatbot was simple to implement and train specifically for the intent of the client’s candidates and employees. It was implemented in Public Cloud in the period of four weeks and immediately started bringing positive results.
Results
- Improved HR team productivity and efficiency
- 77% click-through rate; launched after 4 weeks